Editing Questions

Who are your editors?

Our editors are PhD candidates and post-docs from the top research universities in the U.S. They are all native English speakers and must meet rigorous selection standards.

What's the difference between the Standard and Premium Editing services?

Standard Editing includes correction of any spelling, grammar, punctuation, or word usage errors. We will not improve the style or flow of your work (this is included in our Premium Editing service).

Premium Editing includes correction of any spelling, grammar, word usage, and punctuation errors. With this service, we will also point out any confusing sections of your text that may need rewriting to improve the flow or style of your work. The Premium Editing service also includes a summary of our work, including any concerns or comments about your paper.

What is the SAGE Editing Certificate?

SAGE Language Services will provide a certificate confirming that your paper was edited by a native English speaker at SAGE Language Services and, assuming all of the changes we proposed are incorporated into the manuscript, is ready for journal submission. The certificate will allow journal editors to feel confident that the English language in your paper has been reviewed and verified.

View a sample editing certificate

What is your guarantee?

Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.

How do I collect on your guarantee?

Please e-mail us the same draft of your paper that you submitted to your journal along with all of your reviewers’ comments. We will review your files immediately and contact you with a resolution.

Do you edit LaTeX documents?

If you created your manuscript in LaTeX, please save it as a .doc, .docx, or .rtf file before you submit it for editing. We will also need you to upload a PDF of your manuscript as a secondary file for your editors’ reference.

Translation Questions

How are SAGE translation services different from traditional translators?

Unlike traditional translation companies, we use translators who are working researchers in your area of study. This ensures that they know the jargon of your field in both English and your native language, guaranteeing the most accurate translation possible. SAGE also includes a quality review for every translation by one of our bilingual language experts. We feel this additional step is critical to providing the most accurate translation of your important research.

What language pairs are offered for translation? Do you translate from English into my language?

SAGE offers translation services from Portuguese, Spanish, and Chinese into English. We can also translate manuscripts from English to Chinese, Portuguese, or Spanish. Please email us with your file and area of study and we will be glad to assist you.

How do I communicate with my translator?

If you have any questions about your translation after you receive your completed paper, you are welcome to contact us and we will assist you.

What is your guarantee?

Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.

How do I collect on your guarantee?

Please e-mail us the same draft of your paper that you submitted to your journal along with all of your reviewers’ comments. We will review your files immediately and contact you with a resolution.

Do you work with LaTeX documents?

If you created your manuscript in LaTeX, please save it as a .doc, .docx, or .rtf file before you submit it. We will also need you to upload a PDF of your manuscript as a secondary file for your editors’ reference.

Manuscript Formatting Questions

What does Manuscript Formatting include?

Our managing formatters check each manuscript against your journal’s style guide and adjust the citations, references, and layout of the document to the correct conventions. All figures and tables are moved to the correct location in the manuscript, and figure titles and legends are standardized according to your journal’s specifications.

What if my references are in the wrong order? My citations use numbers (e.g., [1]), but the journal's citations use names (e.g., Author, 2011). Will you fix this?

Yes. Manuscript Formatting will reorder your citations and references as needed, convert citations and references to the journal’s format, and if necessary, correct content based on information in published databases.

What is the difference between Formatting and Editing?

Our Editing services improve the grammar, phrasing, and word choice in your manuscript, whereas our Manuscript Formatting service does not check language. Instead, our Manuscript Formatting service ensures that your manuscript matches journal guidelines with respect to layout, citations, and references.

My manuscript contains tables. Do I need to order Figure Formatting?

Yes. Our Figure Formatting service can help you prepare or format tables.

Do you support reference manager software?

Yes, we currently support EndNote. If you used EndNote to format your references, we will work within the software to ensure that your references match the guidelines of your target journal. If you used a different reference manager software program, we regret that we are unable to maintain active field coding of references at this time.

Do you check to ensure that any ethical or policy considerations are met?

No, our Manuscript Formatting service does not include checking for ethical or policy considerations or documentation required for clinical trials. We focus on the the formatting of the manuscript itself, which includes layout, citation, and reference formatting in accordance with journal guidelines.

Can you format equations in my manuscript?

No, unfortunately we cannot format equations at this time.

Why does my formatted manuscript look different than papers published in my target journal?

We format manuscripts according to the journal’s guidelines for submission. Once a paper is accepted, the journal may perform copyediting and typesetting of the formatted paper to get it ready for publication.

Figure Preparation Questions

What does Figure Preparation include?

With the SAGE Figure Preparation service we provide you with publication-ready figure files, set to the correct size, resolution, and layout to suit the specific journal you are submitting your research to.

What file types do you accept for figure formatting?

We are currently able to process the following file types:

  • DOC, DOCX (Microsoft Word)
  • ODT (OpenOffice Writer)
  • PPT, PPTX (Microsoft PowerPoint)
  • ODP (OpenOffice Impress)
  • XLS, XLSX (Microsoft Excel)
  • ODT (OpenOffice Calc)
  • OPJ (Origin)
  • CDR (CorelDRAW)
  • AI, AIT (Adobe Illustrator)
  • PSD, PDD (Adobe Photoshop)
  • EPS (Various Programs)

File types that are not on this list should be exported as EPS files. We can also advise authors using alternative software on the best procedure to export figures in one of our recommended file types.

My manuscript contains tables. Do I need to order Figure Formatting?

Yes. Our Figure Formatting service can help you prepare or format tables.

How will you format images, such as photographs and micrographs?

In order to generate publication-quality figures, images that are included within a figure should also be sent independently in the highest available resolution file. For ethical reasons, we are unable to make changes to brightness, contrast, or color balance, and we will not crop the image.

How will I review my formatted figures when they are returned in a new file type?

Many journals require figures to be submitted as EPS files, which may not open with your current software. In addition to the submission-ready file, we will also send PDF versions of your new figures for you to review.

What do you do in cases where figure files for submission need to be formatted differently than the final figures for publication (after acceptance)?

We format the figures according to the author instructions for the final publication (assuming that these instructions are available). Figures added or changed after review that need formatting are considered new submissions and must be purchased separately.

How do I edit my figure after it has been formatted?

You must have access to the appropriate software to make changes to your figures within their new file type. Therefore, we strongly recommend that you send the final version of your figures to us for formatting. We stand behind the quality of our work, and if a figure does not meet your expectations, we will work with you to correct the issue.

Submission Process Questions

Is your website safe?

We use the most up-to-date website security features available. We also require that all of our staff members sign a confidentiality agreement to protect your research.

How do I get the most accurate word count?

To calculate the word count, you should open a copy of your manuscript and delete any parts that you do not need us to work on. In a letter to your reviewers, you can take out all of the reviewers’ comments. If you submit for editing only or have a translation submission but don’t need your references translated, then you can remove the bibliography section. You can also take out any numeric table data. Next, perform a word count on the remaining text using the Word Count feature in Microsoft Word on every file you plan to submit to us, and add it all together. This is your final word count. Our support staff can perform a word count for you if you e-mail us your files and ask for confirmation.

Do you include references and tables in the word count?

We do not edit references or numeric tables, so they are not included in the word count when calculating your price for editing services. However, word counts for translation submissions should include all text that needs to be translated, which typically does include references and text in tables.

Are weekends and holidays included in the turnaround time?

Weekends and holidays are not included in our deadlines. SAGE Language Services is closed for U.S. holidays eight days of the year, and deadlines are delayed for these days: January 1, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas, and the day after Christmas. (For more information about the date of each holiday, please e-mail us.) You will see an announcement in your SAGE Language Services account if there are any upcoming holiday delays.

What happens if I enter the wrong word count?

Our staff members will verify each paper’s word count before it is assigned to an editor. If we find that your file’s word count is over the category you selected, then we will place your submission on hold while we e-mail you for further instructions. Your deadline will be reset to begin at the exact time of your reply. If your paper is shorter than indicated, we will refund the price difference to your SAGE Language Services account.

What if I don’t want you to work on my entire paper?

You will need to highlight the sections that you want us to ignore; you will be prompted to include some instructions about this when you upload your file through your SAGE Language Services account. Please keep in mind that we may withhold your editing certificate if you ask us to leave out large portions of your paper.

Prices & Payments Questions

Do I have to wait for a price quote?

No. At SAGE Language Services, we set our prices in advance based on the service you choose, your total word count, and how quickly you need your submission returned to you. Our online price calculator will show you the cost of all of our services based on the specifics of your manuscript. You are not required to submit your manuscript for a price quote, but if your institution requires a pro forma invoice, you can contact us and we would be happy to provide one for you.

How do I pay by wire transfer?

Please select purchase order as your payment method when you submit your manuscript. The invoice that will be available for you to download from your account dashboard will contain all of the banking information you will need to send us your payment. Purchase order payments are due within 30 days of your order.

Which currencies and credit/debit cards do you accept?

We currently accept the following currencies and credit/debit cards:

  • Chinese Renminbi: MasterCard, Visa
  • Euro: MasterCard, Visa
  • Japanese Yen: MasterCard, Visa
  • US Dollar: American Express, Discover, JCB, MasterCard, Visa
  • British Pounds Sterling: MasterCard, Visa

What information will appear on my invoice?

In addition to the services purchased, your invoice will contain the billing address you enter when you submit your order, the order date, your manuscript name, and receipt code. Our support team can customize your invoice for you if you need to add any additional information.

Do you provide invoices in my local currency?

Invoices display the final price in USD by default, but our support team can update your invoice with any currency you prefer.

Do you provide signed invoices or vendor forms?

Our billing department would be happy to provide you with any signatures or paperwork that you need to process your payment. Please e-mail our support team with your requirements and we will assist you.