Frequently Asked Questions

All our manuscript editors and writers go through the Basic Editor Training (BET) program, that comprises 5 standard modules and various customized programs. Our medical writers receive specific training in ICH–GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.

We can edit as per two English language styles – American English and British English. You can specify your preferred language style.

Yes, we do edit documents in Latex and Tex file formats. After editing, we deliver the final document as a Tex File. In addition, we send a Word document that shows the changes we have made to the text and contains your editor’s comments and suggestions. Please note that we do not accept LyX files for editing.

We do not accept software-translated documents for editing. We request you to have your document translated by a professional before sending it to us for editing. You may alternatively opt for our translation services.

At Sage Author Services, we respect the confidentiality of research. All our employees are sensitized to the highly confidential nature of documents they handle and are required to sign confidentiality agreements that are indefinitely binding. Moreover, only the editor working on your job and your client manager will have access to your information. If required, we will also sign confidentiality agreements with you before we embark on any professional relationship. Additionally, our data security processes have been ISO 9001:2008 certified.

We accept PDF documents only for our Advanced Editing services. We do not accept PDF files under Premium Editing as the format does not support the content restructuring offered under Premium Editing.

When submitting a PDF file for editing, please ensure that the text is double-spaced. PDF documents are edited using specialized software, and text to be inserted is usually placed just above the original text. Therefore, the double-spacing will help you to easily recognize and understand the editor’s suggestions. The final files show the editor's changes and suggestions; however, you will have to incorporate those changes in your source file(s).

Note that as PDF editing involves a few additional processes, the turnaround time is a little longer than for editing an MS Word file. Moreover, a 15% premium is applied to the fee. (If you need a faster turnaround time, or if you wish to avoid the premium fee, please submit an MS Word version of your document.)

We can provide you a quality guarantee and we will work with you till you are satisfied with the manuscript. However, we do not guarantee publication as publication depends solely on the journal, Sage or otherwise.

If you make minor changes, you can email the questions to us. If you need to add new content or rewrite many sections, we strongly recommend that you opt for re-editing support.

Our translation services include a thorough translation, edit, and review process. Once the document is translated by an experienced translator, the translated document is reviewed by a bilingual expert to check that the author’s original meaning is unchanged.

We guarantee that the quality of English in all documents edited by Sage Author Services will meet the standards required in the international publishing industry. This guarantee applies to every document edited by us, regardless of service, deadline, or fee. If your manuscript receives unfavourable comments from the journal because of the quality of English, we will re-edit your manuscript for free, as long as you had addressed all the editor's notes and comments and not made significant changes to the edited manuscript before submission.

Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.

The fee differs according to the Translation service you choose, the word/character count of the manuscript, and the turnaround time or delivery date you request. For an exact price quote, please check the pricing page.

Translation at Sage Author Services is quite different from regular translation. Having translators who are active researchers in your area of study ensures that they know the technical language of your field in both English and your primary language, guaranteeing the most accurate translation possible. We also include a quality review for every translation in order to provide the most accurate translation of your important research. Moreover, our translation service includes English language editing by fluent speakers in your field, so you can be assured of the quality of the language in your final paper.

We have a secure online submission system in place for you to upload documents. If you have a document ready, you can upload it here.

Our formatters check your manuscript against your target journal’s style guide and adjust the citations, references, and layout of the document to match the requirements. All figures and tables are moved to the correct location in your manuscript, and titles and legends are standardized to match the requirements provided.

We format manuscripts according to the journal’s guidelines for submission. Some journals require a different format at the time of submission for ease of review. If the manuscript is accepted, it may be typeset and copyedited as preparation for publication. We follow sample papers/published papers only if specifically instructed to do so by the journal.

Yes, we are able to format theses or dissertations if university/institution guidelines are provided or based on the required style guide.

No, unfortunately we cannot format equations at this time.

Yes, if you would like assistance formatting tables, please use our Artwork Preparation services. Journals require that tables be submitted in a text format (usually Microsoft Word). If you would like help formatting your tables according to journal guidelines, please provide Excel or Word-editable files containing your tables. Also, if you would like tables formatted and exported as images for use in presentations and posters, we can do this as part of our Artwork Preparation service.

No, manuscript formatting does not include word count reduction. For that specific purpose, you can try our English editing service.

No, we do not offer rewriting or paraphrasing for the plagiarized texts or sentences.

An expert will assess the iThenticate report, comment on the level of plagiarism and highlight the sections that absolutely require rephrasing to avoid a quality control desk rejection from any journal.

We conduct a thorough check for plagiarism on your manuscript by using iThenticate, software that is widely used in the academic community.

We accept all file formats, including Microsoft Word, Microsoft Excel, PDF, Latex, etc.

  • Embed code that be used to host the video on author, journal, or institutional webpage (which can then be shared and promoted)
  • Video files (in multiple formats), audio files, and transcript for reuse
  • List of keywords for SEO and general tips for promotion
  • High-quality images created for the video for re-use in PPTs
  • Video usage/engagement analytics

Apart from your published paper, our writers and animators will find the items mentioned below useful:

  • Original, high-resolution figure or image files
  • Supplementary tables and figures,
  • Supporting material besides the manuscript such as PowerPoint presentations, posters, and relevant previous papers.

We accept most compatible file types as long as the file size is limited to 100 MB.

We will prepare your figures to meet the requirements of your submission guidelines. They will be sent to you set to the correct size, resolution, and layout.

We are currently able to process the following file types:

  • DOC, DOCX (Microsoft Word)
  • PPT, PPTX (Microsoft PowerPoint)
  • XLS, XLSX (Microsoft Excel)
  • AI, AIT (Adobe Illustrator)
  • PSD, PDD (Adobe Photoshop)
  • EPS (Various Programs)

If your file type is not on this list, you can export it as an EPS file and send it to us. We will then advise you on the best way to export your figures into one of our recommended file types.

If you included an image within a figure, you will need to send this separately as the highest possible resolution file. We are unable to make changes to brightness, contrast, or color balance, and we do not crop images.

We will be able to assist you with changing the color tone of the figures as required by the submission guidelines.

No. At Sage Author Services, we set our prices in advance, based on the service you choose, your total word count, and how quickly you need your submission returned to you. Our online price calculator will show you the cost of all of our services based on the specifics of your manuscript. You are not required to submit your manuscript for a price quote, but if your institution requires a pro forma invoice, you can contact us and we would be happy to provide one for you.

We will be able to confirm your order only after we receive the payment.

We currently accept payments via credit/debit cards.

Credit cards options available: Visa, Mastercard, Discover, Diners Club and American Express.

We have partnered with 3 payment gateways for your convenience—PayPal, Braintree, and Stripe. The payment gateways available to you will differ depending on your country and the card you choose to use.

In addition to the services purchased, your invoice will contain the billing address you enter when you submit your order, the order date and details, and invoice code. Our support team can customize your invoice for you if you need to add any additional information.

Our billing department would be happy to provide you with any signatures or paperwork that you need to process your payment. Please e-mail our support team with your requirements and we will assist you.

Let us give you the support you need to get published.

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