Privacy

SAGE Language Services (“WE”, “US”, AND “OUR”) respects your interest in maintaining the privacy of your personal information. As such, this Privacy Policy informs you of what information we collect, how we use it, who we disclose it to, and other important policy terms and practices. By visiting this website, you are accepting the terms and practices described in this Privacy Notice and in our Terms of Service.

SAGE Language Services complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SAGE Language Services has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce's Website at https://www.export.gov/safe-harbor.

What information do we collect?

We collect two categories of information regarding our customers: (i) Information that you provide to us; and (ii) Automatically collected information.

Information that you provide us

In connection with certain activities on our website, such as registering with the website, setting up an account, ordering a product or service, or communicating with us, we may ask you to provide us with information that tells us who you are. This information may include personal information such as your name, email address, billing address, shipping address, phone number, driver's license number, place of employment, and credit card or other payment information, and also the content of any email you send to us. While some of the information you will be asked to provide is voluntary, other information is mandatory, and if you do not provide such information, then you will not be able to receive the related service.

Automatically collected information

Certain information is automatically received from you when you visit to monitor the operations of our website. This information may include, but may not be limited to, your Internet protocol (IP) address, the name of the domain and host from which you access the Internet, your browser software and operating system, the date and time you access our site, and the Internet address of the web site from which you linked directly to our site. Also, we may collect information from you based on your browsing (click-stream) activities. This information may include, but may not be limited to, the pages you browse and the products and services viewed or ordered by you. This helps us to manage and develop our website better, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How do we use the information we collect?

We may use your information for a number of purposes which may include: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; or verifying your identity when required. By signing up for a free account with SAGE Language Services, you are opting in to receive communications from us regarding our products and services, including customer newsletters, special offers and exclusive discounts. You may opt out of these communications at any time by following the "unsubscribe" link at the bottom of any email.

Choice

If you do not want us to use your information as set forth in this Privacy Policy, if you do not want your information disclosed to a third party, or if you have any complaints about this Privacy Policy, please contact us at support@languageservices.sagepub.com. We will provide you with options to limit our use and or disclosure of your information.

Who do we disclose the information to?

Our agents

We employ other companies and individuals to administer, service, or process customer transactions. Examples of such activities include order fulfillment, order delivery, credit card payment processing, and customer service support. It may also be necessary for us to pass your information on to the editors that we work with to proofread your documents.

Credit card companies

Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information to verify the credit card numbers and process transactions.

Business reorganization/sale

In the event that we undergo re-organization or are sold to a third party (in whole or part), any personal information we hold about you may be transferred to that re-organized entity or third party subject to the terms of this Privacy Policy.

Compliance & protection

We may release your information when we believe, in our reasonable judgment, that release is appropriate to (i) protect the security and integrity of our website; (ii) protect our rights and property and the rights and property of others; (iii) take precautions against liability; (iv) comply with legal requirements or respond to judicial process; and (vii) provide information, to the extent legally permitted, to law enforcement agencies or for investigations on matters related to public safety.

Onward transfers

We will only transfer your personal information to third parties as set forth herein, and we will ensure that any third party to which we transfer your personal information subscribes to the Safe Harbor Principles or is subject to laws providing the same level of privacy protection as required by the Safe Harbor Principles and agrees in writing to provide an adequate level of privacy protection. You have the opportunity to opt out of such transfers as set forth herein.

Other policy terms

Cookies

We may use cookies to record details such as a user identity and general registration details. A cookie is a piece of data stored on the hard drive of your computer, through which we can track the way that you utilize our website in an effort to respond more effectively to your interests and needs. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

Third-party website links

Should you click on any link on our website that delivers you to a third-party website, you will be subject to the third parties' privacy policies, if any. SAGE Language Services is not responsible for the actions of any third-party websites.

No collection of information from Individuals under 18

You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

Security

To prevent loss of your personal information; unauthorized access, misuse or disclosure of your personal information; and to maintain data accuracy and provide for the proper use of your personal information, we have instituted physical, electronic, and managerial / operational safeguards and procedures to secure your information that we collect.

Integrity

SAGE Language Services shall only use information we collect from you in a way that is compatible with and relevant for the purposes for which it was collected or authorized by you. To the extent necessary for those purposes, SAGE Language Services shall take reasonable steps to ensure that your personal information is accurate, complete, current, and reliable for its intended use.

Updating your personal information and privacy preferences

You have the right to access and correct your personal information by writing SAGE Language Services through any methods mentioned on our Contact Us page.

Enforcement

SAGE Language Services uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the EU and Swiss Safe Harbor Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the EU and Swiss Safe Harbor Principles. If a complaint or dispute cannot be resolved through our internal process, we agree to resolve any dispute or claim arising out of, or in connection with, this Privacy Policy by binding arbitration in Raleigh, North Carolina, in accordance with the then-current rules and procedures of the American Arbitration Association by one (1) arbitrator appointed by the American Arbitration Association. The arbitrator shall apply the law of the State of North Carolina, without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. Judgment on the award rendered by the arbitrator may be reduced to judgment and entered in any court of competent jurisdiction. The parties agree that, any provision of applicable law notwithstanding, they will not request, and the arbitrator shall have no authority to award, punitive or exemplary damages against any party. In the event that any arbitration, action or proceeding is brought in connection with this Agreement, the prevailing party shall be entitled to recover its costs and reasonable attorneys' fees.

Notification of policy changes

SAGE Language Services reserves the right to modify or amend this Privacy Policy at any time by posting the revised Privacy Policy on our website. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after SAGE Language Services posts the revised Privacy Policy on its web site shall be deemed your approval of such revised Privacy Policy. If a change to this Privacy Policy results in a change to the way we can use or disclose your personal information, you can elect to prevent such use or disclosure by contacting us.

Policy questions

If you have any questions regarding our Privacy Policy, please contact us.